Rough Sets Approach to Human Resource Development of Information Technology Corporations

It is essential for IT corporations to improve competitive advantage and increase organizational performance. Employees are a key factor for a company’s success. It is crucial to find or create a brand-new model in dealing with human resource and customer relationship management, as well as to recognize which employees’ characteristics are influential in building relationships with customers. The objective of the paper is to clarify what kinds of features and behaviours of the employees can create a good relationship with customers. In the paper, rough sets model is used to deal with vagueness/ambiguity and uncertainty in the analysis of human resource and human relationship management, and can change a qualitative problem into a quantitative one. The model will give useful information by natural language and can provide guidelines to a decision maker. The rough sets approach differentiates between the two groups, and in the end we suggest some policies to improve the quality of human resource management, customer relationship management and the development of them. The proper management of employees and customers will ensure the success of a project and the good performance of a corporation.